When people think about what makes an Airbnb special, they usually think about decor, amenities, or location. But for us, the one thing that matters most happens behind the scenes — and it has shaped the guest experience at our lake house more than almost anything else.

Practical lessons learned from hosting a short-term rental for nearly a decade, including how to prepare an Airbnb and/or VRBO guests love — from cleanliness and communication to thoughtful design details and everyday essentials that elevate the experience.